Description

Job Title: Customer Service Representative
Job Type: Full-time/Part-time
Salary: Competitive with benefits
Job Summary:
The Customer Service Representative is responsible for assisting customers by answering inquiries, resolving complaints, and providing information about products or services. This role requires strong communication skills, problem-solving abilities, and a customer-focused approach.

Key Responsibilities:
Respond to customer inquiries via phone, email, or in person.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues efficiently and professionally.
Process orders, returns, and refunds as needed.
Maintain customer records and update databases with relevant information.
Work closely with other departments to ensure customer satisfaction.
Follow company guidelines and procedures to provide consistent service.
Identify customer needs and suggest appropriate products or services.
Qualifications and Skills:
High school diploma or equivalent; a degree in business or a related field is a plus.
Previous customer service experience is an advantage but not required.
Strong verbal and written communication skills.
Ability to handle difficult situations with patience and professionalism.
Basic computer skills and familiarity with customer service software.
Strong problem-solving and multitasking abilities.
Positive attitude and ability to work in a team environment.
Willingness to work flexible hours, including weekends if necessary.
Benefits:
Competitive salary and benefits package.
Opportunities for career growth and development.
Supportive and dynamic work environment.