A pleasant and comfortable stay for guests greatly depends on the hotel staff. Employees’ typical duties can change depending on their position within the hotel. The following are some regular duties for various roles:
Front Desk Agents
As the hotel’s first point of contact, front desk staff are in charge of checking guests in and out, taking phone calls, and resolving any questions or issues they may have. They also handle payments, make reservations, and provide information about the hotel and its surroundings.
Food and Beverage Staff
The hotel’s restaurants, bars, and room service department employ food and beverage personnel. They take orders for food and drink, prepare and serve it, and see that customers have a pleasurable dining experience.
Hotel managers oversee the establishment’s operations, including housekeeping, food and beverage production, and maintenance. They are accountable for managing finances and budgets, hiring and training staff, maintaining a high level of guest satisfaction, and ensuring the hotel runs smoothly and efficiently.
The housekeepers are responsible for the upkeep of the guest rooms, common areas, and back-of-house areas. It includes tidying the rooms, restocking the amenities, making the beds, and cleaning the bathrooms.