Job Title: Call Center Clerk
Location: Dubai, UAE
Position Type: Full-Time
We are seeking a reliable and customer-focused Call Center Clerk to join our call center team. As a Call Center Clerk, you will be responsible for providing excellent customer service, answering inquiries, and assisting with administrative tasks related to call center operations. If you have strong communication skills, a friendly and professional demeanor, and enjoy helping customers, we encourage you to apply and become an integral part of our customer support team.
Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner.
Provide accurate information and assistance to customers regarding products, services, and policies.
Handle customer complaints, concerns, and requests promptly and effectively.
Maintain accurate and detailed records of customer interactions in the call center database.
Transfer calls to appropriate departments or personnel when needed.
Assist with administrative tasks such as data entry, filing, and generating reports.
Follow call center scripts and guidelines to ensure consistency in customer interactions.
Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Collaborate with team members to meet call center performance metrics and goals.
Handle customer inquiries via email or chat when required.
Previous experience in a call center or customer service role is preferred.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Professional and friendly phone etiquette.
Proficiency in using call center software and computer applications.
Ability to multitask and work in a fast-paced environment.
Detail-oriented with strong organizational skills.
High school diploma or equivalent.
Competitive hourly wage or salary, commensurate with experience.
Employee benefits package, including health and wellness programs.
Collaborative and supportive work environment.
Opportunity to contribute to the success of our call center operations.
If you’re excited about providing exceptional customer service, assisting with call center operations, and being part of our customer support team, please submit your resume and cover letter