Jobs in United Arab Emirates Jobs in Dubai, Abu Dhabi, UAE

Guest Service Manager

  • Employer:
    Ace Consult
  • Salary:
  • Job type:
  • Posted:
    September 15, 2023
  • Category:
    Customer Service


Guest Service Manager vacancy in Dubai, United Arab Emirates.

  • Industry: Hotels/Restaurant
  • Career: Mid Career
  • Job Location: Dubai
  • Salary: AED 5001-7000
  • Experience: 1 – 2 Years
  • Job Type: Full Time
  • Gender: Any
  • Street: Dubai
  • City: Dubai


Job Title: Guest Service Manager

Location: Dubai, UAE

Position Type: Full-Time

Job Description:

We are seeking a dedicated and experienced Guest Service Manager to lead our front desk and guest services team. As a Guest Service Manager, you will play a pivotal role in ensuring exceptional guest experiences, overseeing daily operations, and fostering a customer-centric environment. If you have strong leadership skills, a passion for hospitality, and a track record of delivering outstanding service, we encourage you to apply and become a valued leader in our organization.

Lead and manage the front desk and guest services team to provide top-tier service.
Set and maintain high standards for guest interactions and service delivery.
Supervise and train team members to ensure they have the skills and knowledge needed to excel.
Monitor and manage daily reservations, check-ins, and check-outs.
Handle guest inquiries, requests, and concerns with professionalism and prompt resolution.
Coordinate closely with housekeeping and maintenance teams to meet guest needs.
Ensure strict adherence to hotel policies and procedures.
Assist in scheduling, staffing, and performance evaluations.
Conduct regular team meetings and training sessions.
Handle guest complaints or issues with diplomacy and effective resolution.
Maintain accurate records of guest interactions and incidents.
Collaborate with the management team to implement and enhance guest service initiatives.

Several years of experience in guest services or front desk operations is required.
Exceptional communication and interpersonal skills.
Proven leadership and team management abilities.
Proficiency in using hotel reservation software and Microsoft Office Suite.
Strong problem-solving skills and the ability to manage challenging situations.
Flexibility to work various shifts, including evenings, weekends, and holidays.
A strong commitment to delivering exceptional guest experiences.
Knowledge of local attractions and dining options is a plus.

Competitive salary with opportunities for professional development.
Employee benefits package, including health and wellness programs.
A collaborative and supportive work environment.
Training and career advancement opportunities.
The chance to lead a team and contribute to guest satisfaction.

Interested Candidates should send their CV.
Please never pay any money to get a Job in Dubai or UAE as a whole. It is free to get Jobs in Dubai. Even the UAE Law does not allow paying money to get a Job. A true Employer can never ask for money from you. That said, we hope you will be able to find a wonderful job in UAE. We advise you to get our latest jobs in your email by Subscrbing to Email Alerts above.