Description

Job Opportunity: Desktop Support Technician in Dubai

A reputable IT services provider in Dubai is looking for a skilled and customer-focused individual to join our team as a Desktop Support Technician. If you have experience in providing technical support, troubleshooting hardware and software issues, and ensuring end-user satisfaction, we encourage you to apply for this position.

Key Responsibilities:

Technical Support: Provide desktop and laptop support to end-users, resolving hardware and software issues.
Installation and Configuration: Install and configure computer hardware, software, and peripherals.
Troubleshooting: Diagnose and troubleshoot technical issues, providing timely resolutions.
User Training: Conduct training sessions for end-users on basic IT procedures.
Documentation: Maintain accurate records of support requests, resolutions, and system changes.
Customer Service: Ensure a positive customer service experience for all end-users.
Requirements:

Proven experience as a Desktop Support Technician or in a similar role.
Strong knowledge of desktop operating systems, software applications, and hardware components.
Excellent troubleshooting and problem-solving skills.
Effective communication and interpersonal abilities.
Relevant certifications in IT support or related fields are a plus.