Description

Job Position: Hotel Receptionist

Location: Dubai

Job Description:

We are seeking a friendly and professional Hotel Receptionist to join our team in Dubai. The ideal candidate will be the face of our hotel, providing exceptional service to our guests and ensuring a smooth check-in and check-out process.

Responsibilities:

Greet and welcome guests upon their arrival.
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform guests about payment methods and verify their credit card data.
Register guests collecting necessary information (like contact details and exact dates of their stay).
Provide information about our hotel, available rooms, rates, and amenities.
Respond to guests’ complaints in a timely and professional manner.
Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments.
Requirements:

Previous experience as a Hotel Receptionist or in a similar role is preferred.
Experience with hotel management software (e.g. Opera, Fidelio) is a plus.
Excellent communication and organizational skills.
Customer service attitude.
Ability to be resourceful and proactive when issues arise.
Multitasking and time-management skills, with the ability to prioritize tasks.
Flexibility to work various shifts, including evenings, weekends, and holidays.
High school diploma; additional certification in Hotel Management is a plus.
Professional appearance and demeanor.
Benefits:

Competitive salary.
Training and development opportunities.
Positive and inclusive work environment.
Health insurance and other benefits.
Opportunities for career advancement.
If you are dedicated to providing outstanding guest service and creating a welcoming environment, we would love to hear from you.