Description

Job Title: Customer Service Representative
Location: Dubai, UAE
Job Type: Full-Time

Job Summary
The Customer Service Representative will handle customer inquiries, process orders, provide information about products and services, and resolve complaints in a professional and courteous manner. This role is essential to maintaining our reputation for exceptional service.

Key Responsibilities
Respond to customer inquiries via phone, email, or in-person

Provide accurate information about products, services, and policies

Process orders, returns, and exchanges

Resolve customer complaints effectively and escalate issues when necessary

Maintain records of customer interactions and transactions

Follow up on customer interactions to ensure satisfaction

Collaborate with other departments to resolve customer concerns

Qualifications
High school diploma or equivalent; additional training or education is a plus

Previous experience in customer service or a related field preferred

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Proficient in using computers and common office software

Ability to multitask and remain calm under pressure

What We Offer
Competitive hourly wage or salary

Paid training and opportunities for professional development

Health benefits and paid time off (for full-time positions)

Supportive and inclusive team environment

Opportunities for career growth within the company