Description

CUSTOMER SERVICE REPRESENTATIVE

LOCATION: DUBAI/ SHARJAH
SALARY: 3500AED -6400AED

APPLY ON EMAIL/ WHATSAPP
ONLY THOSE INSIDE UAE SHOULD APPLY

ROLES

Communication: Effective communication is at the heart of good customer service. This involves listening to customers’ needs and concerns, providing clear and helpful information, and maintaining a positive and professional tone in all interactions.

Problem-Solving: Customer service representatives should be skilled at resolving customer issues and complaints promptly and effectively. This may involve empathizing with the customer, identifying the root cause of the problem, and offering appropriate solutions or alternatives.

Product Knowledge: Having a deep understanding of the company’s products or services is essential for delivering excellent customer service. Customer service representatives should be knowledgeable about product features, specifications, pricing, and any relevant policies or procedures.

Empathy and Patience: Demonstrating empathy and patience is key to building rapport with customers and diffusing tense situations. Customer service representatives should be understanding of customers’ frustrations and willing to take the time to address their concerns.

Timeliness: Providing timely assistance is crucial for delivering satisfactory customer service. Whether it’s responding to inquiries, processing orders, or resolving issues, customers appreciate prompt and efficient service.

Personalization: Tailoring the customer experience to individual preferences can significantly enhance customer satisfaction. This may involve addressing customers by name, remembering their previous interactions, and offering personalized recommendations or solutions.

Multi-channel Support: With the proliferation of communication channels, offering support across various platforms such as phone, email, live chat, and social media is essential for meeting customers’ diverse needs and preferences.