Description

Job Title: Receptionist

Location: Jumeirah, Dubai

Job Type: Full-time

Job Summary:

We are currently seeking a friendly and professional Receptionist to join our hotel team in Jumeirah. As a Receptionist, you will be the first point of contact for guests and play a crucial role in providing excellent customer service. The ideal candidate should have strong communication skills, a positive attitude, and a passion for hospitality.

Key Responsibilities:
Greet guests upon arrival and check them into their rooms, ensuring a smooth and efficient check-in process
Provide information about hotel facilities, services, and local attractions to guests
Answer phone calls, respond to inquiries, and take reservations accurately and efficiently
Handle guest requests, concerns, and complaints promptly and professionally
Maintain a clean and organized reception area, including keeping brochures and promotional materials updated
Process payments, including cash, credit card, and electronic transactions, and balance cash drawers at the end of each shift
Coordinate with other hotel departments, including housekeeping and maintenance, to fulfill guest requests and ensure a positive guest experience
Assist with administrative tasks, including filing, photocopying, and data entry, as needed
Follow all hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff

Qualifications:
High school diploma or equivalent
Previous experience as a receptionist or in a customer service role preferred
Strong communication and interpersonal skills, with the ability to interact effectively with guests and team members
Excellent organizational and multitasking abilities, with the capacity to manage multiple projects and priorities simultaneously
Proficiency in Microsoft Office suite and experience using hotel reservation systems is a plus
Positive attitude and willingness to go above and beyond to meet guest needs
Fluent in English; additional language skills are an advantage
Flexibility to work a variety of shifts, including evenings, weekends, and holidays

Benefits:
Competitive salary commensurate with experience
Health insurance options
Employee discounts on hotel stays and dining
Opportunities for professional development and career advancement within the hotel group
Supportive and collaborative work environment with a focus on teamwork and guest satisfaction