Description

Position: IT Support Specialist

Location: Dubai, UAE

Type: Full-time

Are you a tech-savvy problem solver with a passion for assisting others with their IT needs? We are currently seeking a skilled individual to join our team as an IT Support Specialist.

Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network connectivity
Troubleshoot and resolve technical problems promptly and efficiently, either remotely or on-site
Install, configure, and maintain computer systems, peripherals, and software applications
Perform routine maintenance tasks such as updates, backups, and system optimizations
Document all support activities, solutions, and resolutions accurately in the ticketing system
Collaborate with other IT team members to escalate complex issues and ensure timely resolution
Assist with user training and orientation on new technologies and software applications

Requirements:
Previous experience in IT support or a related field preferred but not required
Strong knowledge of computer hardware, software, and operating systems (e.g., Windows, macOS, Linux)
Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP, etc.)
Excellent problem-solving and analytical skills
Effective communication and interpersonal skills
Ability to prioritize tasks and work efficiently in a fast-paced environment
IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus

Benefits:
Competitive salary or hourly wages
Opportunities for professional development and career advancement
Comprehensive training provided
Health insurance and other benefits (if applicable)
Positive and collaborative work environment
Join our team and be part of providing exceptional IT support to our organization