Description

Responsibilities:

Greet guests in a professional and friendly manner, surpassing their expectations from arrival to departure.
Maintain effective communication with all relevant departments to ensure seamless service delivery.
Stay updated on hotel and local services, keeping abreast of any changes.
Monitor guest profiles through the Opera Guest profile system.
Help in transporting guest luggage from arrival to the room and from the room to the departure point during check-out.
Manage messages, mail, and packages for guests and employees, ensuring timely and professional delivery.
Distribute morning newspapers to guest rooms, if needed.
Promptly deliver guest messages and other items without delay in a professional manner.
Keep the concierge desk, as well as the storage room, clean, tidy, and well-organized.
Uphold environmental, health, and safety standards in alignment with organizational policies.