Description

Job Title: Customer Service Representative

Job Overview:
We are looking for a friendly, detail-oriented, and highly organized individual to join our team as a Customer Service Representative. The ideal candidate will provide exceptional customer service, handle inquiries, and resolve complaints efficiently and professionally.

Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer complaints and issues in a timely and professional manner.
Process orders, returns, and exchanges following company policies.
Maintain customer records by updating account information.
Assist customers with troubleshooting and technical support.
Follow up with customers to ensure their issues are resolved.
Collaborate with other departments to improve customer satisfaction.
Provide feedback on the efficiency of the customer service process.
Stay up-to-date with product knowledge and company policies.

Requirements:
High school diploma or equivalent; college degree preferred.
Previous experience in customer service or a related field is a plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations and remain calm under pressure.
Proficient in Microsoft Office and customer service software.
Ability to work flexible hours, including weekends and holidays if needed.
Strong organizational skills and ability to multitask.

Benefits:
Competitive salary.
Paid time off and holidays.
Retirement savings plan.
Opportunities for career advancement.
Positive and supportive work environment.