Description

Job Description:

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative in our call center. The successful candidate will be responsible for handling incoming calls from customers, addressing inquiries, resolving issues, and providing outstanding support.

Responsibilities:

Answer incoming calls promptly and professionally
Provide information about products or services
Resolve customer complaints or concerns in a timely manner
Escalate complex issues to the appropriate department
Maintain accurate records of customer interactions and transactions
Meet and exceed performance targets and goals

Qualifications:

High school diploma or equivalent
Previous experience in customer service or call center environment preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficiency in basic computer skills
Flexibility to work evenings, weekends, and holidays as needed

Benefits:

Competitive salary
Comprehensive training program
Opportunities for advancement
Health insurance
Retirement savings plan
Paid time off