Description

Job Opportunity: Customer Service Representative

Are you passionate about helping others and providing excellent customer service? Join our team in Dubai as a Customer Service Representative and be the first point of contact for our valued customers!

Key Responsibilities:

Handle customer inquiries and complaints via phone, email, and in-person.
Provide detailed information about products and services.
Resolve customer issues promptly and efficiently, ensuring customer satisfaction.
Process orders, returns, and exchanges.
Maintain accurate customer records and update information as needed.
Collaborate with other departments to address customer needs and improve service.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Requirements:

Proven experience as a customer service representative or in a similar customer-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive attitude.
Proficiency in Microsoft Office Suite and customer service software.
Ability to handle stressful situations calmly and effectively.
Strong organizational skills and attention to detail.
Fluency in English; additional languages are a plus.
Location: Dubai