Description

Providing introductory information to prospective and new customers.
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases.
Determining the quickest, most effective ways to answer a client’s or customer’s questions.
Escalating queries and concerns, when necessary.
Troubleshooting common issues with products or services.
Working with a team of CSRs and other departments to find appropriate solutions to problems.