Description

Join Our Team!

Customer Service Representative Wanted

About Us:
We are a dynamic and customer-focused company dedicated to providing exceptional service and support to our clients. As we continue to expand, we are seeking a friendly and professional Customer Service Representative to join our team and help ensure customer satisfaction.

Position: Customer Service Representative
Location: Dubai, UAE
Job Type: Full-time

Responsibilities:
Handle customer inquiries via phone, email, and chat promptly and professionally.
Provide accurate information about products and services.
Resolve customer issues and complaints efficiently and effectively.
Process orders, returns, and exchanges.
Maintain customer records and update account information as needed.
Collaborate with other departments to address customer needs.
Follow up with customers to ensure their issues are resolved.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Keep up-to-date with product knowledge and company policies.
Participate in training and development programs to enhance customer service skills.

Requirements:
High school diploma or equivalent.
Proven experience as a customer service representative or in a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Proficiency in Microsoft Office Suite and customer service software.
Ability to multitask, prioritize, and manage time effectively.
Patience and ability to handle stressful situations.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:
Competitive salary and benefits package.
Health insurance and retirement plans.
Opportunities for professional development and career advancement.
Paid time off and holidays.
Positive and supportive work environment.
Comprehensive training programs.