Description

Run a station during allocated schedule, including taking the orders, looking after the service for food and beverage, and making sure that the items served are correctly inputted in the point of sale
Promote sales and build up good relationship with members and guests, and ensure a positive and lasting guest experience by obtaining direct feedback
Liaise with the kitchen on order taking, stock levels and any special requests
Ensure up-selling opportunities for cocktails, wine, sake and other beverages in liaison with Bar and Sommelier teams
Handle minor complaints in a professional and courteous manner
Ensure that all crockery, cutlery and any other objects and equipment needed for service are prepared and available
Be efficient in keeping food and beverage wastage to a minimum
Ensure that the Lounge area is clean and presentable throughout the opening times
Monitor the daily checklist and ensure all opening and closing duties are completed