Description

Join Our Team!

Call Center Associates Wanted

About Us:
We are a thriving company, dedicated to providing exceptional customer service and support. As we continue to expand, we are seeking enthusiastic and dedicated Call Center Associates to join our team and help us deliver outstanding service to our clients.

Position: Call Center Associates
Location: Dubai, UAE
Job Type: Full-time

Responsibilities:
Handle inbound and outbound customer calls professionally and courteously.
Respond to customer inquiries and resolve issues efficiently.
Provide information about products and services.
Process orders, returns, and exchanges.
Update and maintain customer records in the database.
Follow up with customers to ensure their issues are resolved satisfactorily.
Meet performance targets and call handling quotas.
Collaborate with team members and other departments to ensure customer satisfaction.
Stay informed about company products, services, and promotions.
Adhere to call center policies and procedures.

Requirements:
High school diploma or equivalent.
Previous experience in a call center or customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Proficiency in using computer systems and software.
Ability to multitask and manage time effectively.
Patience and ability to handle stressful situations.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:
Competitive salary and performance-based incentives.
Health insurance and retirement plans.
Opportunities for professional development and career advancement.
Paid time off and holidays.
Positive and supportive work environment.
Comprehensive training programs.