Description

Job Opportunity: Customer Service Representative

* Responsibilities:

Handle inbound and outbound customer calls, emails, and live chat inquiries with professionalism and efficiency.
Provide product and service information, resolve issues, and assist customers with their inquiries.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Process orders, forms, applications, and requests accurately and promptly.
Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
Document customer interactions and transactions in the CRM system.
Follow up with customers to ensure their issues are resolved and their needs are met.
Collaborate with team members and other departments to improve customer service processes and policies.

* Requirements:

Proven experience in a customer service role, preferably in a call center or retail environment.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-focused attitude.
Ability to handle stressful situations and remain calm under pressure.
Proficiency in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
High school diploma or equivalent; additional certification or training in customer service is a plus.
Fluency in English; proficiency in additional languages is an advantage.