Jobs in United Arab Emirates Jobs in Dubai, Abu Dhabi, UAE

Customer Service Representative

  • Employer:
    MEGA FOR MEGA HOSPITALITY SERVICES
  • Salary:
    negotiable
  • Job type:
    FULL_TIME
  • Posted:
    October 28, 2024
  • Category:
    Customer Service

JOB DESCRIPTION

Customer Service Representative vacancy in Dubai, United Arab Emirates.


  • Industry: Hotels/Restaurant
  • Career: Mid Career
  • Job Location: Dubai
  • Salary: AED 2501-3000
  • Experience: 1 – 2 Years
  • Job Type: Full Time
  • Gender: Any
  • City: Dubai

Description

We are hiring a customer service representative to manage customer queries and complaints in Dubai Al Nahda2. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.


Interested Candidates should send their CV.
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