Description

Job Position: Receptionist

Location: Dubai

Job Description:

We are seeking a welcoming and organized Receptionist to be the first point of contact at our hotel in Dubai. You will be responsible for providing excellent customer service, managing check-ins and check-outs, and assisting guests with any inquiries or requests during their stay.

Responsibilities:

Greet and welcome guests as they arrive at the hotel.
Handle check-ins, check-outs, and reservations efficiently using the hotel’s booking system.
Answer phone calls, respond to emails, and address guest inquiries or complaints.
Provide information about the hotel, available services, and nearby attractions.
Coordinate with housekeeping and other departments to ensure guest satisfaction.
Manage guest billing, process payments, and issue receipts.
Maintain a neat and organized front desk area.
Requirements:

Previous experience as a receptionist or front desk staff, preferably in a hotel setting.
Strong communication and interpersonal skills.
Proficiency in hotel management software and MS Office.
Professional appearance and demeanor.
Ability to handle multiple tasks and work under pressure.
Fluency in English; additional languages are a plus.