Description

Customer Service Representative Required
Location: Dubai, UAE

We are hiring an enthusiastic and customer-focused Customer Service Representative to join our team in Dubai. If you have excellent communication skills and a passion for delivering outstanding customer support, apply today!

Responsibilities:

Respond to customer inquiries via phone, email, or chat promptly and professionally
Provide accurate information about products, services, and company policies
Resolve customer complaints and escalate issues when necessary
Maintain detailed records of customer interactions in the CRM system
Process orders, refunds, and exchanges efficiently
Collaborate with other departments to ensure customer satisfaction
Stay updated on company products, services, and promotions
Requirements:

Proven experience in a customer service role is preferred
Excellent verbal and written communication skills in English; additional languages are a plus
Strong problem-solving and multitasking skills
Proficiency in using customer service software and MS Office
Positive attitude and ability to work well in a team
Ability to handle difficult situations with professionalism and patience
Flexible to work shifts, weekends, and holidays
Benefits:

Competitive salary
Accommodation and transport provided by the company
Friendly and supportive work environment
Opportunities for career advancement