Description

Have comprehensive and up to date knowledge of all the hotel unique selling points, features, amenities, services and policies and those of the competition Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the F &B Manager to promote special events and occasions Achieve all individual Hotel Food & Beverage sales targets in your area by maintaining and creating a close relationship with customers Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc. to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date “Account & Contact Database” in the property management system as well as maintain end of month production reports Update the hotels on the negotiation / progress of every event and use the technology available for communication and client correspondences