Description

Hotel and restaurant staff play essential roles in ensuring guests and customers have a pleasant experience. Their duties vary based on their position, but they all contribute to smooth operations and excellent service. Here’s an overview of key roles:
Hotel Staff
Front Desk Receptionist – Greets guests, checks them in/out, handles reservations, and assists with inquiries.
Concierge – Provides guests with information about the hotel and local attractions, books transportation, and arranges special requests.
Housekeeping Staff – Cleans and maintains guest rooms and public areas, ensuring a comfortable and hygienic environment.
Room Service Attendant – Delivers food and beverages to guests in their rooms.
Hotel Manager – Oversees hotel operations, manages staff, handles guest relations, and ensures overall quality service.
Bellhop/Porter – Assists guests with luggage, escorts them to rooms, and provides general assistance.
Chef & Kitchen Staff – Prepares food for the hotel’s restaurants, room service, and catering events.
Waitstaff & Bartenders – Serve food and drinks in the hotel’s restaurants and bars.
Security Staff – Ensures guest safety and maintains order within the hotel premises.
Event Coordinator – Manages meetings, conferences, and events hosted at the hotel.
Restaurant Staff
Restaurant Manager – Oversees daily operations, manages staff, ensures customer satisfaction, and handles finances.
Host/Hostess – Welcomes guests, manages reservations, and guides them to their tables.
Waiter/Waitress – Takes orders, serves food and drinks, and ensures guests have a great dining experience.
Chef (Head, Sous, Line Cooks, etc.) – Prepares dishes, manages kitchen staff, and ensures food quality.
Bartender – Mixes and serves drinks, interacts with customers, and maintains the bar area.
Busser – Clears tables, refills water, and assists waitstaff with cleaning and resetting tables.
Dishwasher – Washes dishes, utensils, and kitchen equipment, ensuring hygiene standards.