Description

Job Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Keep track of customer expectations and recurring issues
· Check the missing documents required for renewal and communicate with clients to request them
Handle customer requests, questions, and complaints on a variety of support channels
Follow up with customers to ensure their technical issues are resolved
Deliver prepared sales scripts to persuade customers to make a purchase.
Monitor customer complaints and reach out to provide assistance
Inform customers about new features and functionalities
Focus on business development of retail and professional clients
Product coverage FX pairs, Indices, Commodities, Equities
Coverage MENA clients