Description

Job Title: IT Support Specialist

Location: UAE, Dubai

Job Type: Full-time

Job Summary:

We are seeking a knowledgeable and customer-oriented IT Support Specialist to join our team at our hotel in Jumeirah. The IT Support Specialist will be responsible for providing technical assistance and support to hotel staff and guests, resolving IT-related issues, and maintaining our IT infrastructure. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional IT support.

Key Responsibilities:
Provide technical support to hotel staff and guests, including troubleshooting hardware, software, and network issues
Install, configure, and maintain computer systems, software applications, and peripheral devices
Set up and support audiovisual equipment for meetings, events, and conferences
Manage user accounts, permissions, and access rights in accordance with security policies
Monitor and maintain IT systems, including servers, networks, and telecommunications equipment
Respond to help desk tickets and service requests in a timely and professional manner
Document and track IT support activities, resolutions, and changes using a ticketing system
Train hotel staff on the use of IT systems, applications, and equipment as needed
Stay informed about emerging technologies and best practices in IT support to provide proactive recommendations and solutions
Collaborate with external vendors and service providers to resolve complex technical issues and implement IT projects

Qualifications:
Bachelor’s degree in information technology, computer science, or a related field
Proven experience in IT support or a similar role, preferably in the hospitality industry
Strong knowledge of computer hardware, software, and operating systems, including Microsoft Windows and Office
Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, and VLANs
Experience with audiovisual systems and equipment is a plus
Excellent troubleshooting and problem-solving skills
Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical users
Customer-focused attitude with a commitment to providing high-quality IT support
Ability to work well in a team environment and collaborate effectively with colleagues and stakeholders
Flexibility to work outside of regular business hours and respond to emergencies as needed

Benefits:
Competitive salary
Health insurance
Employee discounts on hotel stays and dining
Opportunities for career advancement within the hotel group
Training and development programs