Jobs in United Arab Emirates Jobs in Dubai, Abu Dhabi, UAE

Customer Service Representative

  • Employer:
    Jobz Life
  • Salary:
  • Job type:
  • Posted:
    April 22, 2024
  • Category:
    Customer Service


Customer Service Representative vacancy in Dubai, United Arab Emirates.

  • Industry: Financial Services
  • Career: Mid Career
  • Job Location: Dubai
  • Salary: AED 3501-4000
  • Experience: 1 – 2 Years
  • Job Type: Full Time
  • Gender: Any
  • Street: Dubai
  • City: Dubai


As a Customer Service Representative (CSR) at our office, you will be the primary point of contact for our customers, providing them with assistance, information, and support to ensure a positive experience. You will play a crucial role in representing our company and building strong relationships with our valued customers.
• Respond to customer inquiries and provide accurate information about products/services, pricing, availability, and order status via phone, email, chat, or other communication channels.
• Assist customers with placing orders, processing returns, and resolving issues or concerns in a timely and professional manner.
• Handle customer complaints and escalate complex issues to the appropriate department or supervisor for resolution.
• Maintain a high level of product knowledge to effectively address customer inquiries and provide personalized recommendations or solutions.
• Process orders, payments, and returns accurately and efficiently using our CRM (Customer Relationship Management) system or other software platforms.
• Follow up with customers to ensure satisfaction, gather feedback, and address any additional needs or concerns.
• Collaborate with other departments, such as sales, marketing, and logistics, to coordinate customer requests and ensure a seamless customer experience.
• Keep accurate records of customer interactions, transactions, and inquiries in our CRM system for future reference and analysis.
• Stay informed about company policies, procedures, and promotions to effectively communicate with customers and provide accurate information.
• Continuously strive to meet or exceed performance targets, including customer satisfaction metrics, response times, and resolution rates.
• High school diploma or equivalent; additional education or training in customer service or a related field is a plus.
• Previous experience in customer service, call center, or retail environment preferred.
• Excellent communication skills, both verbal and written, with the ability to articulate information clearly and professionally.
• Strong interpersonal skills and a customer-focused approach, with the ability to empathize with customers and resolve issues effectively.
• Proficiency in using computers and customer service software, including CRM systems and Microsoft Office Suite.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Positive attitude, patience, and resilience in handling challenging situations or difficult customers.
• Ability to work independently and as part of a team, with a willingness to collaborate and support colleagues.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required by the business.

Interested Candidates should send their CV.
Please never pay any money to get a Job in Dubai or UAE as a whole. It is free to get Jobs in Dubai. Even the UAE Law does not allow paying money to get a Job. A true Employer can never ask for money from you. That said, we hope you will be able to find a wonderful job in UAE. We advise you to get our latest jobs in your email by Subscrbing to Email Alerts above.