Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Job Type: Full-time

Job Summary:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. The Customer Service Representative will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our company. The ideal candidate should have excellent communication skills, a friendly demeanor, and a passion for helping others.

Key Responsibilities:
Serve as the first point of contact for customers, addressing inquiries and providing information about products or services
Assist customers with placing orders, processing returns, and resolving issues in a timely and professional manner
Respond to customer inquiries via phone, email, or chat, providing accurate and helpful assistance
Maintain a thorough understanding of company policies, procedures, and products to effectively address customer needs
Collaborate with other team members and departments to resolve customer issues and improve overall customer satisfaction
Keep detailed records of customer interactions and transactions using our customer relationship management (CRM) system
Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences
Follow up with customers to ensure their satisfaction and address any additional concerns or questions

Qualifications:
High school diploma or equivalent
Previous customer service experience preferred but not required
Excellent communication skills, both verbal and written
Strong problem-solving skills and the ability to remain calm under pressure
Proficiency in computer applications such as Microsoft Office and experience with CRM software is a plus
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Friendly and outgoing personality with a genuine desire to help others
Willingness to work flexible hours, including evenings, weekends, and holidays

Benefits:
Competitive hourly wage or salary
Opportunities for career advancement and professional development
Health insurance options (if applicable)
Paid time off and holiday pay
Employee discounts on company products or services