Description

Responsibilities:

Handle inbound calls, emails, and live chat inquiries from customers regarding product information, orders, billing, and general inquiries.
Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions or assistance.
Process orders, returns, and exchanges accurately and efficiently in accordance with company policies and procedures.
Investigate and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
Follow up with customers to ensure resolution of issues and satisfaction with the provided solutions.
Educate customers about product features, promotions, and special offers to drive sales and enhance customer loyalty.
Collaborate with other departments, such as sales, shipping, and technical support, to address customer needs and resolve issues.
Continuously update knowledge of company products, policies, and procedures to better serve customers.

Requirements:

High school diploma or equivalent; bachelor’s degree is a plus.
Prior experience in customer service or a related field is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Ability to work in a fast-paced environment and handle a high volume of inquiries.
Proficiency in MS Office Suite and CRM software.
Flexibility to work in rotating shifts, including evenings, weekends, and holidays.
Fluency in English; knowledge of additional languages is a plus.