Description

Job Description

Roles & Responsibilities

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing by providing accurate and timely information and services. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure all guests’ invoices are accurate, billing instructions are verified; all necessary supporting bills and vouchers are attached for direct settlements.

Duties & Responsibilities:

§ Ensures the smooth running of the operations on a day to day basis and in a proactive manner

§ Organizes, directs, and monitors daily activities of front desk agents.

§ Must be able to complete all of the duties and responsibilities of the Front Desk Associate.

§ Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.

§ Establishes procedures, prepares and coordinates schedules, and expedites workflow.

§ Obtain all the relevant information from the previous shift, including the volume of business, special guests and tasks to be clarified and to be complete.

§ Assists with training, motivating, and rewarding front desk agents.

§ Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.

§ Reviews the daily room availability and informs all appropriate staff.

§ Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.

§ Ensures all necessary reports and forms are completed daily.

§ Ensure all incoming email had been answered & followed up as well.

§ Carry out correct cashing up and adjustment of errors.