Description

Job Opportunity: Customer Service Representative
Location: Dubai, UAE

We are currently seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives in Dubai. The Customer Service Representatives will be responsible for providing exceptional service and support to our valued customers.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with placing orders, processing returns, and resolving product or service issues.
Provide information about products, services, and promotions to customers.
Handle customer complaints and escalations, ensuring prompt resolution and customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to address customer needs and improve overall customer experience.
Stay updated with product knowledge and company policies to provide accurate information to customers.
Identify opportunities to upsell or cross-sell products and services to customers.
Requirements:

High school diploma or equivalent.
Proven experience in customer service or a related field is preferred.
Excellent communication and interpersonal skills.
Ability to handle stressful situations with patience and professionalism.
Strong problem-solving and decision-making abilities.
Proficiency in computer systems and customer service software.
UAE residency or work permit is required.
Benefits:

Competitive salary and benefits package.
Health and wellness benefits.
Training and development opportunities.
Supportive and collaborative work environment.