Jobs in United Arab Emirates Jobs in Dubai, Abu Dhabi, UAE

Customer Service Representative

  • Employer:
    Ace Consult
  • Salary:
  • Job type:
  • Posted:
    April 18, 2024
  • Category:
    Customer Service


Customer Service Representative vacancy in Dubai, United Arab Emirates.

  • Industry: Insurance
  • Career: Mid Career
  • Job Location: Dubai
  • Salary: AED 3501-4000
  • Experience: 1 – 2 Years
  • Job Type: Full Time
  • Gender: Any
  • Street: Dubai
  • City: Dubai


We are seeking a friendly, empathetic, and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will serve as the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for helping others.
• Handle incoming customer inquiries via phone, email, chat, or in-person in a courteous and professional manner.
• Provide accurate and timely information to customers regarding products, services, pricing, and policies.
• Assist customers with placing orders, processing returns, and resolving billing issues.
• Troubleshoot and resolve customer complaints and escalate complex issues to the appropriate department when necessary.
• Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
• Process customer requests for refunds, exchanges, or replacements according to company policies.
• Follow up with customers to ensure satisfaction and address any additional needs or concerns.
• Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Identify opportunities for process improvements and share feedback with management.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous experience in customer service, retail, hospitality, or related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in computer skills and familiarity with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off
• Employee discounts
• Professional development opportunities

Interested Candidates should send their CV.
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