Description

Responsibilities:

Handle inbound and outbound calls in a professional and courteous manner.
Provide accurate information and assistance to customers regarding products or services.
Address customer inquiries, complaints, and concerns promptly and effectively.
Process orders, returns, and exchanges efficiently while adhering to company policies.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to ensure customer satisfaction and resolution of issues.

Requirements:

Previous experience in customer service or call center operations preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in computer systems and ability to learn new software quickly.
Ability to work well under pressure and in a fast-paced environment.