Description

Job Title: Call Center Clerk

Location: Dubai, UAE

Position Type: Full-Time

Job Description:
Join our dynamic team as a Call Center Clerk and contribute to delivering exceptional customer service to our clients. As a Call Center Clerk, you will be responsible for handling incoming calls, providing information, and resolving customer inquiries or issues in a timely and professional manner. If you are customer-focused, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this position.

Responsibilities:
Answer incoming calls and respond to customer inquiries, providing information about products, services, and company policies.
Assist customers in resolving issues, complaints, and concerns, aiming to provide satisfactory solutions and ensure a positive customer experience.
Document all customer interactions and transactions accurately in the company’s database or CRM system.
Follow communication scripts and guidelines when handling different topics or situations to maintain consistency and professionalism.
Transfer calls to appropriate departments or escalate complex issues to senior representatives as needed.
Provide customers with product or service information, including pricing, availability, and delivery details.
Maintain a courteous and professional demeanor during all customer interactions, ensuring that customers feel valued and respected.

Qualifications:
High school diploma or equivalent education is required. Additional certification in customer service or related fields is a plus.
Previous experience in a customer service or call center role is preferred.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Proficiency in using call center equipment and software, with the ability to navigate customer databases and systems.
Strong problem-solving skills and the ability to remain calm and composed under pressure.
Ability to multitask and prioritize tasks effectively in a fast-paced and high-volume call center environment.

Benefits:
Competitive hourly wage or salary, commensurate with experience and qualifications.
Comprehensive benefits package, including health insurance and retirement plans.
Opportunities for career advancement and professional development within the company.
A collaborative and supportive work environment that values teamwork and customer satisfaction.