Description

Job Title: Call Center Associate

Location: Dubai, UAE

Job Type: Full-time

Job Summary:
We are currently seeking motivated individuals to join our team as Call Center Associates. As a Call Center Associate, you will be responsible for handling inbound and outbound calls from customers, addressing inquiries, providing information about products or services, and resolving issues in a professional and efficient manner. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.

Key Responsibilities:
Answer incoming calls from customers promptly and professionally
Provide information about products or services, including pricing, features, and availability
Assist customers with placing orders, processing payments, and tracking shipments
Resolve customer issues or complaints in a timely and effective manner, escalating to supervisors when necessary
Follow up with customers to ensure their needs have been met and provide assistance as needed
Make outbound calls to follow up on inquiries, confirm orders, or conduct customer satisfaction surveys
Input and update customer information in the database accurately and efficiently
Meet or exceed performance goals for call quality, customer satisfaction, and productivity
Adhere to company policies and procedures, including compliance with data protection regulations
Collaborate with team members and other departments to resolve customer issues and improve overall customer satisfaction

Qualifications:
High school diploma or equivalent
Previous experience in a call center or customer service role preferred but not required
Excellent communication skills, both verbal and written
Strong problem-solving skills and the ability to think quickly on your feet
Ability to remain calm and professional under pressure
Proficiency in computer applications such as Microsoft Office and experience with CRM software is a plus
Ability to work well in a team environment and collaborate effectively with colleagues
Flexibility to work a variety of shifts, including evenings, weekends, and holidays

Benefits:
Competitive hourly wage or salary
Opportunities for career advancement within the company
Health insurance options (if applicable)
Paid time off and holiday pay
Employee discounts on products or services