Description

Job Opportunity: Call Center Executive

Looking for a dynamic role in customer service? Join our team as a Call Center Executive in Dubai!

Responsibilities:

Handle inbound and outbound calls professionally and efficiently
Address customer inquiries, complaints, and feedback
Provide information about products, services, and promotions
Assist customers in resolving issues and escalating complex cases as needed
Follow call scripts and procedures to ensure consistent service quality
Maintain accurate records of interactions in the CRM system
Meet or exceed performance targets for call quality, response time, and customer satisfaction
Collaborate with team members and supervisors to improve processes and achieve team goals

Requirements:

Excellent communication skills in English (additional languages a plus)
Previous experience in a call center or customer service role preferred
Strong interpersonal skills and customer-oriented mindset
Ability to multitask, prioritize, and work under pressure
Familiarity with CRM software and call center equipment
Flexibility to work in shifts, including evenings and weekends
Positive attitude and willingness to learn and grow
Location: Dubai